Last updated as of January 23, 2024
Your privacy is very important to us. This Bay Center Foods Privacy Policy ("Privacy Policy") describes the types of information Bay Center Foods, LLC (“we” or the “Company”) collects and how the Company processes such information.
Bay Center Foods, LLC, a wholly-owned subsidiary of Chick-fil-A, Inc., is a food production company focused on producing real lemon juice and lemon byproducts. This Privacy Policy applies only to the handling of personal information collected by the Company, and it does not apply to the privacy practices of Chick-fil-A, Inc. or other affiliates or related entities of Chick-fil-A, Inc. (collectively, “CFA Group”). We do not sell or share, and in the past 12 months we have not sold or shared, personal information, as defined under applicable law, including personal information of individuals we know to be under 16 years of age.
If you have any questions about this Privacy Policy or need access to this Privacy Policy in an alternative format for accessibility purposes, you can contact us as described in the “Contact Us” Section. If you are a California resident and provide information to us for purposes of job applications and employment opportunities, please see the California Job Applicant Privacy Policy.
We may update this Privacy Policy from time to time, and the updated Privacy Policy applies to you after the effective date stated in the revised Privacy Policy.
Table of Contents
1. Information We Collect
We collect information that you provide to us through your interactions with us on baycenterfoods.com (“Website”), other online resources or offline.
In the previous 12 months, we have collected the following categories of personal information. In connection with your interactions with us on the Website, other online resources or offline, we may collect the following categories of personal information about you:
A. Identifiers.
Category
Collected
Examples
real name, physical address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers
Yes
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
name, address, telephone number, credit card number, debit card number, or other payment information
Yes
C. Protected classification characteristics under California or federal law.
age, gender, race, ethnicity or national origin. This category of information is collected from you when you choose to provide it to us directly or indirectly through our service providers and business partners as part of our surveys and market research
Yes
D. Commercial information.
products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
Yes
E. Biometric information.
N/A
No
F. Internet or other similar network activity.
browsing history, search history, browser settings like language preference, and information regarding a consumer’s interaction with a website, application, or advertisement
Yes
G. Geolocation data.
physical location or movements
Yes
H. Sensory data.
electronic, visual, or similar information
Yes
I. Professional or employment-related information.
current or past job history or performance evaluations
Yes
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
N/A
No
K. Inferences drawn from other personal information.
profile about a consumer’s preferences, characteristics, and behavior, drawn from information we collect and insights we receive from third parties such as our marketing and advertising partners and data analytics providers
Yes
L. Sensitive personal information.
account login information allowing access to an account, precise geolocation data, race, and ethnicity or national origin, in each case as further described above in the relevant categories
Yes*
* Please note we do not collect sensitive personal information for the purpose of inferring characteristics about you.
To the extent we or our third-party service providers collect additional categories of information beyond those described above, additional notice will be provided, and we or our third-party service providers will ask for your consent before collecting such additional categories of personal information, as required by law.
Sources of Personal Information
We may collect the above categories of personal information from CFA Group and service providers, including our IT service providers or other service providers such as analytics or advertising providers, where permitted under applicable law.
Some of the above categories of personal information may be automatically collected when you access or use the Website, for example:
Traffic Data. Our Website automatically track and collect your IP address, domain server, type of computer or device, and type of web browser. This helps us improve your online experience and provide more relevant information for you.
Cookies. We also use cookies, which are small text files that are stored on your computer and allow websites to remember information about you (“Cookies”). You may adjust your browser settings to accept a Cookie or to not accept certain Cookies. However, if you decide not to accept Cookies from our Website, you may not be able to take advantage of all available features.
Web Beacons. Certain pages on the Website may contain web beacons (also known as Internet tags, pixel tags, and clear GIFs), which are small bits of code embedded in pages or images on the Website (“Web Beacons”). The Web Beacons may be used with Cookies to understand how you interact with us so we can manage and improve those interactions. We may also include Web Beacons in e-mails we send to you to learn if messages have been opened, acted upon, or forwarded. This helps us improve future messages and makes them more meaningful to you.
Other Technologies. We also utilize other tracking technologies. For example, if permitted by applicable law, we may collect “referrers”. A “referrer” is information your web browser passes along to web servers that refers to the URL from which you accessed the Website.
Like most websites, we may also collect environmental variables, which include, among other things, the domain from which you access the Internet, the time you accessed the Website, the types of web browsers and operating system or platform used, the Internet address of the website you left to visit the Website, the names of the web pages you visit, and the Internet address of the website you visit next. We use these technologies to improve your experience on the Website and our business operations.
Do Not Track
We do not currently take actions to respond to Do Not Track signals from browser settings because a uniform technological standard has not yet been developed.
Information Excluded from the Scope of Personal Information
Personal information does not include information excluded from the scope of personal information under applicable law, including (a) truthful information that is a matter of public concern, (b) publicly available information or (c) deidentified or aggregate information.
2. How We Use Your Information
We use the information we collect, on its own and combined with other information we collect about you, for the following business purposes:
(a) Getting to know you
Your information helps us understand your preferences and provide and improve our interactions with you.
(b) Communicating with you
We use your information to communicate with you regarding our operations and respond to your inquiries, comments, or feedback. You can unsubscribe from our email communications at any time. See the “Communication Preferences” Section for more information.
(c) Customizing and improving your experience
We use your information to tailor your Website experience and our communications to you so that they are more useful and relevant to you, such as through messaging personalization.
(d) For our business operations
We use your information for the operation of our business.
(e) Fraud detection and security
We use your information to help ensure security and integrity of our business and the operations and for debugging to identify and repair errors that impair existing intended functionality.
(f) Legal enforcement, compliance, and other business purposes
We may also use your information: (i) for short-term, transient use, provided that your personal information is not disclosed to another third party and is not used to build a profile about you or otherwise alter your experience outside the current interaction with the Company, (ii) to undertake internal research for technological development and demonstration, (iii) to undertake activities to verify or maintain the quality or safety of a service or device that is owned by, manufactured by, manufactured for, or controlled by the Company, and to improve, upgrade, or enhance the service or device that is owned by, manufactured by, manufactured for, or controlled by the Company, (iv) for enforcement of our agreement with you, for example, our website terms (as applicable), (v) for our compliance with applicable law, or (vi) for other business purposes as permitted by applicable law.
We may combine personal information about you with other information we have acquired from third parties in accordance with applicable law. We will treat the combined information as personal information under this Privacy Policy.
In certain instances, we may maintain and use information in deidentified form. If we do so, we do not attempt to reidentify the information, except for the sole purpose of determining whether our deidentification processes satisfy the requirement under applicable law.
3. How We Disclose Personal Information
We disclose, and in the past 12 months have disclosed, all categories of personal Information we collect about you to our personnel within the Company, with CFA Group, and with other entities as necessary to conduct our business operations, for purposes described in the “How We Use Your Information” Section, or with your consent. However, we do not disclose your personal information to third parties for their marketing purposes.
We may disclose your information to the following types of entities:
(a) Within the CFA Group
We disclose personal information within the CFA Group to operate our business.
(b) Service providers
We disclose personal information to our service providers that provide a variety of services on our behalf or at your direction, including but not limited to the distribution of email messages, the provision of professional services and IT services, and for research and analysis. Our service providers may be located outside of the jurisdiction in which you reside. Please see the “ Transfers of Personal Information Outside Your Jurisdiction” Section for more information.
We may also disclose personal information we collect with our analytics vendors and partners to develop aggregate analysis and business intelligence for our business purposes. For example, we use personal information to locate prospective suppliers and measure the success of our operations.
(c) Other entities
In addition, we may disclose personal information to other entities for additional purposes. For example, we may disclose your personal information to the CFA Group upon your request. We may also disclose personal information as part of a sale, merger or change in control, or in preparation for these corporate events. An entity that buys us or part of our business may continue to use your information in accordance with this Privacy Policy, unless you request otherwise.
We may also disclose personal information as may be necessary to protect the safety, property, or other rights of the Company and CFA Group, and their respective employees, customers, visitors, users, service providers, or any other person or entity; to comply with law, a court order, or other legal process (which may include access by courts, law enforcement or governmental authorities in the US or other jurisdictions), or in connection with a legal investigation; to enforce any applicable terms and conditions and other agreements; as otherwise may be required or permitted by applicable law; or in accordance with your consent.
4. Communication Preferences
You may choose how and whether to receive communications from us. You may exercise your choices by following instructions available on the Website or in communications sent to you. For example, to unsubscribe from our email communications, follow the unsubscribe instructions contained in each of our email messages. Please note that we may continue to send messages to you regarding business transactions under agreements between you or the entity you represent and the Company.
Because we plan our communications in advance, it may take up to 3-5 business days for your “unsubscribe” request to become effective. If you continue to receive our communications after submitting an “unsubscribe” request beyond such time frame, please let us know by contacting us using one of the methods listed in the “Contact Us” Section so that we can investigate the situation.
5. Information Security
We seek to keep your personal information secure by implementing reasonable technical, administrative, and physical safeguards to help us protect such information from unauthorized access, use, and disclosure. When we collect or transmit sensitive information, we endeavor to use industry standard methods to protect that information. We also ask our service providers to use reasonable security measures to protect your information from unauthorized access, use and disclosure. However, please be aware that no method of electronically transmitting or storing information is ever completely secure.
E-mail Security & How You Can Help
“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information which you suspect may be a scam, please notify us as provided in the “Contact Us” Section.
6. Retention
We retain personal information for the length of time needed to carry out the purposes described in the Privacy Policy, and to the extent necessary to manage our relationships with you and the entity you represent, comply with our legal obligations, resolve disputes, and enforce our agreements, consistent with our retention policy and as permitted by applicable law.
7. Children's Privacy
The Website is not intended for children under the age of 18. We do not knowingly collect personal information from users in this age group without parental or legal guardian consent. If you believe your child has provided personal information to us through the Website without parental or legal guardian consent, please contact us via the email listed in the “Contact Us” Section, and we will work to delete it.
8. Transfers of Personal Information Outside Your Jurisdiction
Please be aware that your personal information will be transferred to, or stored or processed by us or our service providers in the United States, where our servers are located and our central database is operated, or in other jurisdictions where our service providers are located for the purposes set out in this Privacy Policy.
9. Contact Us
You may contact us by visiting the website at http://www.chick-fil-a.com/Connect/Contact-Us-CARES or calling us at 1-800-485-4883. You may also contact us by emailing us at BCFprivacy@baycenterfoods.com.
10. Notice to California Consumers
California Privacy Rights
California residents have certain rights related to personal information, including:
The right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you.
The right to request that we delete personal information collected from you. However, please note that we may deny your deletion request as permitted under applicable law.
The right to request that we correct inaccurate personal information about you.
How to Exercise Your Privacy Rights
You may request to exercise these rights by:
Calling us toll-free at 800-485-4883 or
Completing our rights request form using the links here.
We will take steps to verify your identity before granting you access to information or acting on your request to exercise your rights as required by applicable law. We may require you to provide your name, company name, work email address used for that company, and phone number to verify your identity in response to exercising requests of the above type. We may limit our response to your exercise of the above rights as permitted under applicable law. When you submit a request to exercise your rights above, we will use the information you provide to process your request and to maintain a record of your request and our response, as permitted under applicable law.
You may designate an authorized agent to make a request on your behalf here. You may make such a designation by providing the agent with written permission to act on your behalf. We will require the agent to provide proof of that written permission. We may require you to verify your own identity in response to a request, even if you choose to use an agent, to the extent permitted by law.
You also have the right not to receive discriminatory treatment by the business for the exercise of privacy rights conferred by applicable law, including the right not to be retaliated against for the exercise of your rights.
California Job Applicants
In the context of job applications, we also collect information from you and third parties, including business contact information such as company name, physical address and email address, education information, and past work experience. If you complete an application for employment with us or request information regarding such opportunities, personal information you provide to us (such as information contained in a resume or cover letter) in connection with your request for information and/or your application for employment will be processed in accordance with the California Job Applicants Privacy Policy
